ICTFax is an open-source multi-tenant and white label Fax server software solution for businesses and Internet Voip/Foip service providers and it will enable ITSP’s to offer both Outbound/Inbound Online Fax Services to their customers.
ICTFAX is an Email to Fax, Fax to Email and Web to Fax gateway application that supports Extensions / ATA, REST APIs and T.38, G.711 pass through and PSTN faxing. ICTFAX is based on open source Freeswitch, ICTCore and Angular Framework.
Secure and Compliant Faxing with ICTFax: Key Features to Know
ICTFax is a comprehensive fax-over-IP solution designed to meet the needs of telecom service providers, enterprises and businesses looking for reliable and modern faxing software. Here’s an overview of ICTFax’s Key features:
1. Multi-Tenant:
ICTFax’s multi-tenant feature allows service providers to offer fax services to multiple customers within a single platform while maintaining a secure environment for each tenant. This feature ensures that each tenant’s data and operations are kept separate, providing enhanced security and privacy.
Administrators can manage all tenants from a web interface. They can allocate resources, customize settings and enforce global policies as needed.
Tenants also have the ability to manage their own users, roles, and resources independently, making ICTFax a scalable and efficient solution for diverse customer needs.
2. White Label / Branding:
ICTFax, white labeling allows service providers and enterprises to customize their platform with their own branding, including logos and interface customization.
This feature enables businesses to offer ICTFax as their own service, creating a seamless brand experience for their customers.
3. Web-to-Fax:
ICTFax allows users to send faxes directly from a web-based interface by uploading documents and entering recipients’ details. This feature provides a simple and accessible way for users to send faxes from any device with internet access, eliminating the need for traditional fax machines.
4. Email-to-Fax:
ICTFax integrates with existing email systems, enabling users to send faxes directly from their emails by simply composing an email, attaching the document and addressing it to a fax number. Users can send faxes as easily as email.
5. Fax-to-Email:
ICTFax also support inbound faxing support. Incoming faxes can be automatically converted into email attachments and delivered to the user’s email inbox. This feature allow users to receive faxes without the need for physical fax machines, making fax management more efficient and accessible from any location.
6. Fax Broadcasting:
ICTFax allows users to send faxes to multiple recipients at the same time, making it ideal for campaigns, notifications or bulk communication. With fax broadcasting, users can efficiently distribute information to multiple recipients with just a few clicks.
7. DID Management:
Administrators can create and assign DID numbers to tenants or specific users. These numbers are used for receiving inbound faxes and forwarding incoming faxes to designated email addresses. Tenants can configure these DIDs within their accounts and can also use them as Caller IDs to send faxes.
8. Cover page:
Users can create and use dynamic cover page for their faxes, adding elements like contact details, and customized messages. This Feature enhance the professionalism and branding of fax communication.
9. Multiple File Types:
ICTFax supports a variety of file types, including PDF, TIFF, DOCX and more. It allows users to send and receive faxes in different formats. This flexibility ensures compatibility with diverse document types and business needs.
10. Multi-Factor Authentication:
ICTFax enhances security through Multi-Factor Authentication, requiring users to verify their identity using multiple methods before accessing their accounts. This additional layer of security helps reduce the risk of unauthorized access. ICTFax supports several authentication methods, including email, SMS and Google Authenticator, ensuring users can choose the method that fits their security needs.
11. Password policies:
Administrators can enforce strict password policies, requiring users to create secure passwords that meet specific criteria such as length, complexity and expiration. This feature enhances overall platform security by preventing weak or easily accessible passwords.
12. CDR Report:
ICTFax provides comprehensive Call Details Record reports, offering detailed insights into fax usage, including the number of fax pages sent and received, status, User name and date/time.
These reports assist in auditing, billing and optimizing fax operations.
13. System Activity:
ICTFax provides detailed logs of all system activities, enabling administrators to monitor platform performance, track resource usage and identify potential issues. This feature ensures that the system remains secure and operates efficiently by offering real-time details of the platform and users.
14. User Activity:
ICTFax allows administrators and tenants to track their users’ activities within the platform. This includes monitoring login time, actions performed, and system changes. By keeping a detailed record of user actions, this feature enhances security and helps in auditing.
15. Fax Activity:
ICTFax generates comprehensive reports detailing all fax transactions, including the number of faxes sent and received, delivery statuses, timestamps, and any errors encountered. These reports provide valuable insights for administrators and users, helping them manage fax operations, analyze performance, and ensure that all communications are successfully transmitted.
16. Multi-Language Support:
ICTFax supports multiple languages, making it accessible to users around the world.
17. Routes and Trunk Management:
ICTFax allows administrators to configure specific trunks for different countries or regions, optimizing the fax delivery process based on the destination.
- Country-Specific Trunk Configuration: Administrators can set up multiple trunks dedicated to specific countries or regions. For example, a trunk can be designated for all faxes sent to the USA, while another trunk handles faxes to the UK. This ensures that the most appropriate and efficient trunk is used for each destination, enhancing fax delivery speed and reliability.
- Intelligent Routing: The system automatically directs outgoing faxes to the correct trunk based on the recipient’s country code or number prefix by configuring routing rules. For instance, if a user sends a fax to a number in the USA, the system will route the fax through the USA-specific trunk. Similarly, faxes destined for the UK will be routed through the UK-specific trunk. This setup ensures that all traffic is optimally managed, reducing costs and improving the efficiency of international fax communications.
18. Email Chaining:
Admins can configure a DID for fax to email and add multiple recipient emails. Incoming faxes will then be forwarded to all specified emails.
19. Caller ID Management:
ICTFax allows administrators and tenants to control the outbound caller ID that appears when sending faxes. This feature ensures that the correct identification is displayed to recipients, enhancing professionalism and brand consistency.
20. Contact DNC:
ICTFax allows administrators to add contacts to a global DNC list, preventing faxes from being sent to those contacts for DNC reasons.
Conclusion
ICTFax stands out as a powerful, open-source, and multi-tenant fax server solution designed to meet the diverse needs of telecom service providers, enterprises, and businesses. With its wide range of features—including multi-tenant support, white labeling, seamless email and web integration, security enhancements like multi-factor authentication, and detailed reporting—ICTFax ensures reliable, scalable, and secure fax communications. Whether you’re looking to provide fax services to multiple tenants, enhance security with advanced authentication, or streamline operations with fax broadcasting and comprehensive logging, ICTFax delivers a versatile platform that can be tailored to meet your business needs.
Published by: Martin De Juan
