For any company operating in today’s digital landscape, technical issues that put their business offline can be devastating to the organization. The problem is it can often take hours – even days – for an IT help desk to assess and fix the situation. At Cluster Networks, they have developed a solution that delivers proactive IT support – meaning businesses can be up and running again within minutes.
FRIDAY by Cluster Networks is the world’s first automated IT solution, an AI-driven program that monitors and troubleshoots tech issues before they start to affect a company’s bottom line. With a robust dashboard that proactively tracks and solves key issues in a company’s IT infrastructure, FRIDAY keeps an organization on track without lengthy wait times or complicated troubleshooting steps.
FRIDAY actively monitors the status and configuration of a company’s Wifi, switches, and firewalls; monitors IoT devices, including VoIP phones and surveillance cameras, and assesses critical support events as they occur. Companies can review key performance indicators such as uptime percentage and Mean Time To Resolution (MTTR), giving them a clear picture of the health of their organization’s IT setup.
As Cluster Network’s CEO and co-founder, TJ Karwal, explains, FRIDAY is designed for complete automation and monitoring of a company’s IT workplace environment, delivering fully customizable solutions for any business, regardless of size.
“FRIDAY is flexible enough to work with organizations of any size, any number of devices, any number of sites,” Karwal says. “At the same time, it still gives them flexibility enough to customize their solution, to train FRIDAY to act the way they want it to act.”
Few businesses use a monitoring tool for their IT setup; in reality, only the more enterprise IT teams utilize monitoring in their environment. There are a few reasons for this; monitoring tools are often costly and require a serious budget to buy the licenses, they require a technical resource to set it up and maintain it as the IT landscape changes, and also because even when you do have monitoring, you still require your staff to use it, and doing that 24 hours, seven days a week, 365 days a year is both challenging and costly.
Even those that do use a monitoring tool for their IT setup have found that there has never been an automated platform that can actively solve problems in real-time until now. This is a considerable benefit to companies and eCommerce sites that would be crippled if their business went offline for even a few hours. With FRIDAY, the problem is solved quickly – in less time than it would take for someone to contact an IT help desk. If the problem cannot be immediately resolved, FRIDAY automatically moves it up the chain of command, vastly accelerating response times.
“Monitoring tools tell you when problems are occurring, but then, how do you go about solving them? FRIDAY takes the next actionable step to resolve those problems and get them put away,” Karwal says. “It is not just monitoring and discovery; it is actionable follow-up and resolving problems.”
For companies that rely on technology – as most businesses in today’s world do – FRIDAY allows them to reliably control their IT, minimize downtime, and focus on other core areas within the organization.
“FRIDAY can help in several different ways. Many of our clients use it to service their site, where they have their own IT help desk, and others are managed service providers who white label Friday and offer it to serve their end customers,” Karwal says. “FRIDAY accomplishes what MSPs have traditionally invested millions of dollars to do, which is to have complex monitoring tools, do a lot of the heavy lifting, automate support tasks, and address problems before they become major issues.”
To learn more about how FRIDAY by Cluster Networks helps businesses automate their IT infrastructure, visit https://FRIDAYai.io/.
