To be successful, healthcare organizations must do much more than practice medicine. Modern healthcare is a complex undertaking that requires expertise in finance, marketing, human resources, data analytics, and regulatory compliance, to name just a few of the responsibilities that come into play. For every doctor who engages with a patient, there are a dozen or more support staff responsible for carrying out a myriad of essential organizational tasks.
“Effectively managing today’s complicated healthcare companies requires expertise in a wide range of practice areas,” explains Roy Bejarano, CEO and co-founder of SCALE Healthcare. “For many companies, this means working with partners who can provide deep industry knowledge across a broad range of domains and specialties.”
SCALE Healthcare provides healthcare organizations with those types of business-building partnerships. SCALE was founded in 2019 with the singular focus of elevating management performance across healthcare services. By 2022, it had gained the trust of hundreds of clients, including some of the nation’s largest healthcare platforms — Pinnacle Fertility, Solaris Health, Satellite Healthcare, OneGI, and more — encompassing over 1,500 individual practices. It was also named Consulting Magazine’s #1 Fastest-Growing Firm.
“Our foundational belief is that narrow solutions will not solve multi-disciplinary challenges,” says Roy. “Today’s healthcare environment involves complex networks of systems that require broad and deep solutions. SCALE adds value to organizations by bringing a deep understanding of those systems. All of our time and effort is invested in gathering, organizing, perfecting, and offering healthcare management expertise to our clients.”
Providing strategic solutions for key organizational areas
Clients who come to SCALE will find an impressive array of SCALE Companies ready to assist them, including SCALE Finance, SCALE RCM, SCALE Marketing, SCALE Talent Search, SCALE Data Analytics, and SCALE Compliance and Risk Management. For each of these areas, SCALE offers strategic solutions that are based on its intimate knowledge of the inner workings of the healthcare industry.
For example, SCALE Talent Search operates with the understanding that the search for leadership is complex, confidential, and time-sensitive. To effectively meet staffing needs, it provides a collaborative process that consistently stays a step ahead of its clients’ hiring needs and timelines. And since no company’s hiring needs are the same, SCALE curates a unique experience that addresses its client’s business needs, growth vision, and company culture.
SCALE RCM helps clients to navigate the world of revenue cycle management, offering a portfolio of services designed to increase transparency, efficiency, and results optimization. SCALE launched its RCM brand to address the failings of the one-size-fits-all approach that dominated the industry. SCALE RCM provides clients with a flexible approach that ranges from consulting solutions to interim RCM leadership to fully managed services.
SCALE Market Research provides an in-depth analysis of the healthcare market landscape, identifying the investment opportunities that are most promising and relevant for SCALE’s clients. Drawing upon the decades of experience they have accumulated as C-suite executives for healthcare companies, the members of the SCALE team give their clients integral and insightful research that allows them to make the most informed investment decisions. The analysis provides an exclusive insider’s perspective that includes consideration of competition, potential patient/client opportunity, employers, population forecast, payers, regulations, and legislation.
Each SCALE brand is staffed by a team of experts who are proven operators — not just consultants — who speak from the experience they obtained from their work in the healthcare sector. The SCALE team includes more than 75 carefully selected operational healthcare experts who provide clients with the most relevant and value-added experience across the full range of management disciplines and clinical specialties.
Offering flexible solutions that meet each organization’s unique needs
The dynamic and flexible services offered through the variety of SCALE brands are designed to provide the unique missing piece keeping organizations from achieving optimal performance, while at the same time allowing clients to draw upon the whole universe of expertise that is housed within SCALE.
“Clients who turn to us for help with financial processes, for example, quickly discover the SCALE difference,” says Roy. “We are the only accounting and finance company that can provide fully integrated finance- and accounting-based solutions in tandem with broad expertise in other healthcare operational departments such as RCM, IT, payor contracting, HR, and MSO and clinical operations.”
SCALE provides a unique service to healthcare organizations that want to optimize their operations and grow to new heights. Its ability to provide strategic discipline, actionable intelligence, and operational excellence makes it the perfect partner for any organization that wants to build modernized healthcare delivery platforms that yield better results.
“The world of modern healthcare is a rapidly evolving and competitive landscape,” Roy says. “Consistently achieving optimal results is not easy. Through our network of partnerships, we bring national best-practice intellectual property to all of our clients, giving them what they need to make timely, informed decisions. In other words, we add time back to their day by giving them ready access to proven expertise.”
