Those who manage e-commerce businesses and sell their products using Amazon may encounter a significant amount of revenue loss upon failing to dispute chargebacks and shortages. The amount of fees Amazon charges sellers is fairly hefty, and most of the time, if sellers aren’t careful, the algorithms managing the system will issue inaccurate charges. These fees are disputable, but the recovery process can be complicated and often requires a large amount of dedicated time to managing the dispute process — so much so, in fact, that it can quickly become its own job.
One company has designed a service specifically to help e-commerce sellers recover their revenue from Amazon, up to 70 percent in inaccurate charges, called chargeguard. Their goal is to keep Amazon honest and help businesses increase profitability by reclaiming up to 70% of chargebacks and shortages.
How it works
As the seller or business manager simply requests an audit, the team at chargeguard will walk you through an audit process. This process doesn’t require you to be well organized or have all the answers to whatever questions they ask. Chargeguard understands that both sellers and vendors are busy managing multiple projects and tasks at any given moment, and they are used to handling mess.
After an initial audit is completed, one of chargeguard’s specialists will walk you through their chargeguard Evaluation and Recovery Analysis (C.E.R.A) report to review their results — a free, no-obligation audit of what the size of the prize looks like. Afterward, if you choose to partner with chargeguard, they will start working to recover as much money back for you from Amazon as possible, and you only pay for their service once you get paid first.
One other factor of their service that not many other companies provide is how they handle every aspect of the dispute process for their clients. Once you start with chargeguard, there’s almost nothing left in the dispute process to handle for the client.
What’s promised
Working with chargeguard is essentially like putting Amazon deduction on autopilot. Here’s the layout of what chargeguard promises:
5-year fee recovery
With the ability to recover shortage deductions as far back as five years, total recovery potential is maximized to the largest recovery possible. If a fee qualifies to be disputed, chargeguard will take every action possible to win the dispute and get your money back.
A dedicated fee fighter
A certified recovery specialist will work with you on a one-to-one basis to provide expertise and ensure an efficient recovery process. Their specialists are able to manage each step of the recovery process, advise clients on improving their fee deduction efforts, and provide expertise to clients on the intricacies of supply chain management in tandem with how Amazon’s systems work. With a dedicated specialist watching your back, you’ll save time and money. After all, it’s always easier to focus on building a business rather than worrying about protecting it when someone else is able to handle this for you.
Chargeguard insight
This is essentially a hub or dashboard that provides ongoing root cause analysis and supply chain coaching to minimize new deductions before they are levied against your account. Chargeguard understands that most clients approach them with a problem that needs to be fixed, but even after those issues are resolved, it’s just as important for companies to put new measures in place to ensure they don’t occur again.
In order to accomplish that, however, a significant amount of insight is required. This involves advanced monitoring, analysis, and automated responses to be set up to ensure money isn’t lost — or, if it is, to ensure that it’s recovered quickly.
Transparency
Chargeguard offers visibility across its entire service. Their clients are afforded visibility on the status of every dispute, allowing them to keep an eye on how many disputes are pending, denied, and approved. Most importantly, clients see how much has been recovered. This also includes other reporting that helps clients see how much Amazon has levied against their account. Clients are able to actively see total counts, chargeback types, monetary impacts, and more.
Increased profitability & only pay for results
With chargeguard, recovering historical chargebacks and shortages and reducing new deductions have helped brands increase profitability by up to 20 percent. Their fee model is simple: if chargeguard doesn’t recover deductions for you, you don’t pay them. In this way, chargeguard’s goals are the very same as your own.
chargeguard
chargeguard believes that Amazon’s vendors and marketplace sellers deserve to be treated fairly and transparently. That stronger oversight of erroneous fees levied upon vendors should be enacted for all vendors, regardless of size. Operational non-compliance should be enforced on both sides of the table. That a brand’s profits are justly theirs. Not Amazon’s.
chargeguard’s purpose is not only to help brands THRIVE on Amazon and eCommerce retailer platforms but also to empower them with the knowledge, actionable insights, and thought leadership needed to even an unfair playing field.
