ProServeIT is the ultimate business enabler. This company — a Microsoft Gold Partner that has won multiple awards — specializes in helping businesses leverage technology to grow and develop. The outcome is increased efficiency and accountability, leading to ever-higher levels of success.
“At ProServeIT, we want to help our customers become technology businesses,” said Eric Sugar, President of ProServeIT. “We are democratizing access to high-quality IT services and products, making cutting-edge technology more approachable for a wider range of companies.”
Services ProServeIT offers
No other company is quite like ProServeIT. Based in Canada, the 20-year-old enterprise provides a wide range of services to businesses including software development, technology consulting, and managed services. No matter what IT problems a business might face, ProServeIT offers the right solutions. They successfully transform businesses of all sizes and in all sectors to maximize their potential.
“We approach technology from a holistic view with our own Modern Technology House Framework,” Sugar explained. “As opposed to approaching IT from a fragmented view, we provide a comprehensive framework and strategy to make sure clients receive a true return on investment.”
Sugar uses the metaphor of a house to explain the importance of keeping current with technology: “What happens if you don’t invest in the maintenance of your house?” he asked rhetorically. “You’re going to have plumbing issues or electrical issues. You’re going to develop cracks in your foundation. Digital transformation is the maintenance of your business. Just like the maintenance for your house, if you don’t invest in your business, you’re going to have problems at some point in time.”
The ProServeIT advantage: people first
ProServeIT offers a unique mindset that leads to a positive client experience. The company’s first core value is “People Matter.” As their website explains, “At ProServeIT, we put people first, treating people the way that we ourselves would like to be treated. No matter which member of our team you interact with, our guarantee is that you’re always going to be met with compassion, understanding, and a genuine desire to assist you in getting to the solutions you need to be successful.”
The team at ProServeIT understands that different customers have different needs. They meet individuals where they are and provide them with the most effective personalized support at all times.
“Whether it’s refraining from ‘tech talk’ when the situation requires a more business-minded approach or the courteous and helpful way we respond to your service request, we’ve made an art out of making sure that everyone we encounter is treated with dignity and respect,” their website states.
Flexible, innovative people
ProServeIT’s next core value may seem surprising: “Be Like Gumby.” For those who don’t know, Gumby is a green, super-malleable clay-animation character who starred in two television series and a feature-length movie. The company’s willingness to embrace such an offbeat role model reflects its authentic, fun, and imaginative approach.
“Like the versatile and supple character from the ’50s and ’60s, flexibility is our middle name,” the company’s website explains. “When you work with ProServeIT’s skilled and talented employees, you’ll be working with flexible, workable, innovative, and adaptable people.”
It’s refreshing to encounter a B2B business that understands the importance of going beyond reason and logic to find the best way to address an individual business’s needs.
“Like Gumby, we love stretching our imaginations to come up with solutions that fit your unique needs and requirements,” their website says.
The first time is a charm
ProServeIT’s third core value is “Do It Right.” This means that clients can rest assured of a smooth process from start to finish. “From our Professional Services, to Software Development, to Managed Services, to our Sales & Marketing team, when you’re working with anyone here at ProServeIT, you’re going to get our best. Because we want to do it right — the first time!” the website says.
According to the website, each member also embraces an ethos of excellent customer service: “Regardless of their role in the company, every employee at ProServeIT wants to do the right thing for our customers.”
An award-winning team
ProServeIT has won many awards for its unprecedented technology development and consulting services.
“We are one of the leading employers in Canada,” said Sugar. “We’ve won awards multiple times for being a top employer. This is not only due to the culture we have as a business and how we treat our employees, but also how we represent ourselves to our clients.”
Microsoft has also recognized ProServeIT for its accomplishments. “We’ve tied for Microsoft Partner of the Year specifically for technology that has a social impact,” Sugar said. “We help nonprofits become better at using and deploying technology.”
ProServeIT is committed to giving back to the community. One of their annual give-back initiatives is the #Empower conference, a complimentary virtual conference they co-host with Microsoft every January to democratize technology knowledge and empower nonprofits and charities to amplify their missions more efficiently.
ProServeIT’s clients have also won awards from Microsoft for “modern work.” “This involves their excellent use of Office 365 productivity platforms,” Sugar explained. “We helped these businesses use those very broad platform products, better migrate to them, and get the most value from them.”
An easy, seamless process
ProServeIT helps companies undergo digital transformations and embrace new technology. While some might fear that changing software or adopting new technologies could cause problems and be stressful, ProServeIT’s team works hard to make the transition easy.
“No one likes change,” Sugar explained, “but any expense, pain, hassle, or inconvenience is mainly tied to not understanding where you’re going and not understanding where the landing zone is. If you’re trying to land a plane without a runway, you’re going to miss every time. At ProServeIT, we help you see where you’re aimed, as well as the landing pad. We help you take every step until you’ve successfully reached your goals.”
ProServeIT makes incorporating the latest in technology easier and more practical than ever. Moreover, given the competitive nature of business, few companies can afford to neglect technology upgrades.
“In most industries, businesses are constantly looking at how they can use technology to be better and faster,” said Sugar. “They are always finding new ways to disrupt and lead the industry.”
With ProServeIT’s help, your business can stake out its rightful position at the forefront of your field.
