In the intricate tapestry of supply chain management technology, standout product managers act as pioneers, persistently pushing the boundaries of the possible. Among these trailblazers is Jayendran Gopalsami, who is continuously challenging and reshaping industry norms with his insightful technical proficiency, visionary strategic planning, and indomitable entrepreneurial drive.
After graduating from Anna University, Chennai, with a Bachelor’s degree in Computer Science and Engineering, Gopalsami further honed his skills with an MBA from the prestigious S P Jain School of Global Management, Singapore. This powerful combination of technical understanding and business acumen has been a driving force in his ability to navigate and shape the volatile landscape of global business.
In his current role as a Senior Product Manager – Technical at Amazon, Gopalsami has showcased his capabilities in an impressive manner. His innovative approach has been instrumental in transforming the way contracts are created, from quotes to customer offers. A prime example of his exceptional work is the integration of Amazon’s bulk buying and quoting products with e-procurement platforms. This integration project proved to be a milestone, contributing to >40% of bulk buying revenue in 2022. With more than 650,000 users, Amazon’s bulk buying and quoting helped customers to avail products at a substantial discount compared to the market price. Gopalsami’s future plans are set on a grand scale, aiming to expand this system to handle a staggering multi-billion in revenue by 2025.
Prior to joining Amazon, Gopalsami served as a Senior Product Manager at Lowe’s. During his tenure, he conceived, developed, and deployed the Shipment Visibility Platform (SVP), an API suite with 12 distinct services. Acting as a command and control center, the SVP provided real-time updates from carrier APIs to Lowe’s data repository. Leveraging the power of technology, SVP’s services are now utilized by more than 100 million customer transactions. The impact of this project is highlighted by a significant increase in the Customer Satisfaction (CSAT) score and a considerable reduction in order cancellations.
At Cognizant, Gopalsami took on the role of a consultant and spearheaded two crucial projects for the retail giant. His introduction of the Goods-To-Person (GTP) system in the distribution center in Chile dramatically improved the efficiency and accuracy of the picking process. This automation solution led to a 30% surge in picking productivity, an accuracy of 99.7%, and enhanced workplace safety. Gopalsami’s second project, a warehouse control tower application, empowered DC Managers with improved operational planning and execution capabilities. The application’s deployment led to a 16% increase in DC associate productivity and a 20% reduction in trailer load time.
Further demonstrating his prowess, Gopalsami orchestrated the transformation of a leading 3P logistics provider’s Order Management System (OMS) during his time at Cognizant. By converting the legacy OMS into a modern cloud-based platform, he managed to save several million in cost, cut down the order error rate by more than 50%, and drastically enhanced customer service quality.
From a humble software developer to an esteemed product manager, Gopalsami’s career trajectory encapsulates his insatiable hunger for growth and expertise in technology, business strategies, and interpersonal relations. His deep understanding of the intersection of technology and business, along with his ability to communicate its transformative potential and foster collaborations with a broad range of stakeholders, cements his place as a leader in the realm of supply chain management.
Gopalsami is a mentor in the esteemed University of Washington Inclusive Product Management Accelerator program, is dedicated to democratizing access to economic opportunities by supporting underrepresented individuals. With a passion for inclusivity and empowerment, Jayendran generously shares their time, expertise, and guidance to help underrepresented individuals thrive in the field of product management. His commitment to creating a more equitable and diverse industry serves as an inspiration to aspiring professionals and fosters a supportive community that champions inclusivity and equal opportunities.
In other news, the Royal Society of Arts, Commerce and Manufacturers, London, has recognized the hard work and dedication of one of their own. Jayendran has recently been honored as a Fellow in the esteemed RSA for his unwavering commitment to his field, ethical practices, and influential work. The RSA Fellowship is an international network of proactive problem solvers, merging people and ideas to address the pressing challenges of our time. This honor is a testament to Jayendran’s expertise and devotion to making a positive impact on the world, underscoring his leadership and dedication to his profession and society as a whole.
Recognizing the transformative potential of AI and ML advancements in the supply chain management industry, Gopalsami is deeply committed to pushing the frontiers of supply chain technology. His interests lie in sustainable supply chain practices, data-driven decision-making, and adeptly navigating the complexities of product management.
Jayendran Gopalsami is a testament to the power of perseverance, innovation, and customer-centric product leadership. As he continues to carve his legacy in the supply chain management technology industry, Gopalsami’s visionary approach and tangible achievements have set a benchmark that will inspire generations of product managers.
Jayendran Gopalsami can be reached at https://www.linkedin.com/in/jgopalsami/.
