Business owners build businesses for various reasons, like designing a particular lifestyle or reaching a financial goal. Most of those motivators point back to self-enrichment. But Attorney Galen M. Hair is motivated by something else: a desire to put people first and allow them to experience the rewards as a result.
Galen M. Hair is the founder of Insurance Claim HQ, a firm that seeks to put its policyholders at the forefront of the business. The company serves clients in New Orleans, Louisiana, and many more around the United States, helping people suffering tragic losses due to disasters who do not get fair compensation or coverage.
As an insurance claim and compensation-centric practice, Hair and his firm put a lot of effort into representing people who have received the short end of the stick. But, to Hair and the team, it’s more than just about compensation but fairness and justice. At the core of the business is understanding how people operate and using that to get ahead in every case. “We tend to focus on human behavior,” he shares. “Businesses should monitor human behavior daily, including vendor behavior, consumer behavior, and employee behavior. We always say, ‘row with the disaster, not against it.'”
To Hair and his legal experts, the COVID-19 pandemic was a stark example of how often institutions must adapt to uncertainty. The legal practitioner led his team through the crisis through volatility and change. One way the firm pivoted during the pandemic was to utilize communications technologies to better coordinate with its clients. He does not see the work-from-home and flexible work arrangement trend going away today and for the foreseeable future. Despite that, the company still tries to keep a social and personal touch on its business model, putting people at the forefront of the Insurance Claim HQ’s values and vision.
As a leader in the property insurance space, Hair has now helped over 800 families rebuild their homes, businesses, and lives after tragedies like typhoons, storm surges, floods, and even the recent pandemic. He has become a highly-rated Super Lawyers Rising Star and received the honor of being a part of the National Trial Lawyers Top 100. At the core of his success, he says, is a desire to put clients first. Going beyond a “values statement” has become a commitment engrained into Insurance Claim HQ’s day-to-day operation.
On top of running his practice, Hair regularly holds philanthropic events in the city of New Orleans. His team also eagerly pitches in on the effort. As a result, the firm and its founder take up a hallmark signature as a law practitioner and practice that devotes time and effort to building the community through its legal services and the many ventures they take to improve people’s lives.
To this day, Hair continues to push his team to put clients first. “We teach our team that we are here for our clients,” the Attorney adds. “We want to ensure we never forget the positive impact we can have when working together.” Hair hopes to assist 1,000 clients every month get back into their homes after a tragedy. With the help of his team, Insurance Claim HQ continues to inch toward that goal.
