How Call-Out Fees Impact Plumbing Costs: What Homeowners Should Know

Navigating the world of plumbing services can often be daunting, particularly with the several options and pricing structures available. Among these, the concept of call-out fees stands out as a common component in the pricing of plumbing services. These fees can sometimes leave homeowners scratching their heads, unsure about the value and necessity of such charges. However, understanding what call-out fees cover is crucial for homeowners who want to make informed decisions.

Call-out fees typically refer to the charge applied by plumbing companies to cover the costs associated with travelling to a location and performing an initial assessment. Yet, confusion arises as homeowners often struggle to distinguish these fees from the overall cost of service. This article aims to clarify this topic, shedding light on why call-out fees exist, how they fluctuate, and what they truly represent in the grand scheme of plumbing expenses.

By breaking down how call-out fees work, this guide aims to provide clarity and valuable insights, helping homeowners better understand their plumbing expenses and manage their budgets more effectively.

Understanding Call-Out Fees in Plumbing

Call-out fees are essentially a charge levied by plumbing professionals to compensate for the time and resources spent travelling to a client’s location and evaluating the problem at hand. Unlike hourly service fees, which are billed based on time spent working on a problem, call-out fees initiate the service and compensate for the plumber’s time and travel expenses. Typically, this fee is applied even if no repair work is carried out during the initial visit.

The purpose of these fees lies primarily in covering operational costs such as transportation and any preliminary assessment performed when arriving at the site. From fuel and vehicle maintenance to the professional time spent on the road, these are costs the plumbing company incurs regardless of the eventual service outcome.

Notably, call-out fees are distinct from service charges or labour costs. A call-out fee is often the first item billed on a plumbing invoice and stands alone from the costs associated with the actual repairs or installations. It’s important for homeowners to understand that the call-out fee is only part of the overall bill and not representative of the entire cost of resolving their plumbing issue.

Variations in call-out fees can occur based on various factors. Geographical location plays a significant role, with different regions exhibiting different price norms due to variations in market saturation and cost of living. Time also impacts these fees; services required during off-peak hours, weekends, or public holidays often attract higher call-out charges. Company policies will likewise influence these fees, with some businesses choosing to waive them under certain conditions or merge them with other service costs to provide a more comprehensive package.

Factors Influencing Call-Out Fees

Diving deeper into what determines call-out fees, several key factors emerge that can cause these fees to fluctuate.

Geographical location is a fundamental influence. Urban areas with high demand and numerous service providers might have competitive call-out fees, whereas rural or remote areas may see higher charges due to the greater travel distances involved and fewer available plumbers. A homeowner in a busy city suburb might find that fees differ greatly from someone living in a more secluded area, making it essential to consider a plumber’s proximity and logistical costs.

Urgency and time play a considerable role, too. Naturally, requiring a plumber during non-standard hours — such as late nights, weekends, or holidays — will likely incur a premium charge. This is due to the operational costs and logistics of staffing outside of regular hours, not to mention compensating workers for their time. Understanding the timeframe in which you require service can help in anticipating these variations in fees.

The size and reputation of a plumbing company can further influence what they charge. Established companies with a well-known reputation for excellent service may charge more than a smaller, newly established competitor. This is often due to their experience, reliability, and the perceived value of their brand. On the other hand, smaller companies might offer competitive rates to attract new customers and build their clientele.

Lastly, the complexity and type of job can affect call-out fees. More challenging or specialised services might incur a higher call-out charge due to the expertise and equipment required to assess the problem accurately. Simple drain cleaning might not carry the same fee as diagnosing a complex installation issue.

Benefits and Drawbacks of Call-Out Fees

Understanding the advantages and disadvantages of call-out fees can help homeowners make more informed decisions about plumbing services.

One of the primary benefits for both homeowners and plumbing companies is that call-out fees can ensure commitment and efficiency. For homeowners, these fees can provide reassurance that a professional will prioritise their service request, essentially ensuring that time and resources are dedicated to their issue. For plumbing companies, call-out fees help mitigate the risk of non-serious calls that waste valuable time and resources.

However, a perceived drawback is the potential for higher upfront costs, which can be off-putting for some homeowners. There’s a worry that these fees are simply a way for companies to increase the total bill, especially if no actual repair work is conducted during the visit. It’s a common concern, but understanding the purpose behind the fees can help ease this perception.

Prompt service is another benefit associated with call-out fees. They create an incentive for plumbing companies to offer swift responses and prioritised scheduling, thereby enhancing customer satisfaction. Knowing a professional plumber will arrive promptly, especially during emergencies, is an assurance accessed and often appreciated via the call-out fee.

Transparency is a nuanced subject with call-out fees. Some homeowners feel misled if they’re not fully aware of these fees upfront or fail to understand their purpose, leading to dissatisfaction. It’s vital for plumbing companies to communicate these charges clearly and upfront to avoid any surprise costs.

How Call-Out Fees Impact Plumbing Costs: What Homeowners Should Know

Photo: Unsplash.com

How to Manage and Reduce Plumbing Costs Effectively

Navigating plumbing expenses, particularly regarding call-out fees, can appear daunting, but there are strategies homeowners can employ to manage and potentially reduce these costs more effectively.

Firstly, negotiating call-out fees with plumbing companies is a viable option. While not all companies may be open to negotiations, some may offer flexibility, especially for loyal customers or repeat clients. It’s worth asking if there’s room for adjustment based on specific circumstances.

Another way to manage costs is through preparation. Homeowners can inspect minor issues and maintain a checklist to discuss with the plumber during the scheduled visit, which may help avoid multiple call-outs. Keeping an eye on minor plumbing signs can often fend off larger issues, reducing the need for emergency interventions that come with higher fees.

Choosing the right plumbing service provider is a crucial factor. Conducting research and selecting a reputable, fair-pricing company can prevent unexpectedly high costs. Reading reviews, seeking recommendations, and comparing price structures are beneficial steps in this selection process.

Regular maintenance is an effective means of minimising the likelihood of unexpected plumbing issues. Routine inspections and maintenance can identify potential problems before they require emergency attention. Investing in preventive measures can lead to long-term savings, potentially diminishing the frequency of facing hefty call-out fees.

Common Myths and Misunderstandings about Call-Out Fees

Call-out fees can often be misunderstood, leading to several myths that need clarification.

A common misconception is that call-out fees are an unnecessary cost. However, these fees are vital for compensating plumbing companies for their time and resources. They validate the seriousness of a service request and ensure that plumbers are adequately reimbursed for the preliminary work involved.

Another myth suggests that call-out fees automatically equate to higher overall service costs. In reality, these fees constitute only a portion of the total cost. They are meant to ensure initial availability, while the actual work is priced separately. A transparent billing system will clarify this distinction.

It’s also falsely believed that call-out fees are essential for receiving quality service. While they can prioritise service requests, the quality of the work often depends on the plumber’s skills and the company’s professionalism rather than the existence of a call-out fee.

Lastly, comparing companies solely on the basis of their call-out fees is a common pitfall. Low call-out charges may sometimes mean poor service quality or hidden other costs, while higher fees don’t always correspond to superior service. It’s essential to evaluate plumbing services based on their overall reputation, service quality, and transparent processes rather than just the upfront fees.

Wrapping It Up: Making Plumbing Costs Work for You

Understanding the impact of call-out fees on plumbing costs requires an informed approach and a willingness to dig deeper into the various components that make up service charges. Knowing what call-out fees cover—typically the plumber’s time, travel expenses, and initial assessment—helps homeowners appreciate why these fees are a standard part of professional services. They ensure prompt and reliable plumbing support by covering essential costs and encouraging dedicated service.

In summary, homeowners can benefit from informed decision-making, clear communication with service providers, and ongoing maintenance to reduce unexpected costs. Transparency around call-out fees can foster trust between homeowners and service providers, resulting in fewer surprises and a smoother, more satisfying service experience overall. Rather than focusing solely on individual costs, understanding the comprehensive picture of plumbing expenses will enable homeowners to navigate this often complex service arena with confidence.

Terry Greene: From Road Manager to Record Label Founder—A Blueprint for Independent Music Entrepreneurship

Over the past three decades, the path from rehearsal room to global playlist has expanded, yet it remains marked by compromises that can sometimes affect artistic autonomy. A growing number of musicians have responded by gaining ownership of their masters, managing marketing, and building businesses around their catalogs. Among these artists is Terry Greene, whose career spans backstage logistics, studio production, and label management. His trajectory provides a practical example of balancing creativity with commercial structure, while offering insights for twenty-first-century artists who seek greater independence.

Greene’s journey began in Los Angeles during the early 1980s when he took on the road-manager role for MCA vocalist Jerry Bell. He was responsible for booking venues, coordinating load-ins, and settling nightly accounts, tasks that highlighted the flow of money and how audiences were cultivated. Contract clauses, per-diem allocations, and mechanical rights paperwork passed across his desk long before he recorded his first note. These backstage experiences served as a compressed form of apprenticeship. Each itinerary adjustment emphasized the connection between logistics and reputation, laying the groundwork for his later understanding of music as both art and enterprise.

Studio work followed, and Greene earned his first songwriting credits on regional projects around San Jose and Oakland, working as an engineer by day and adding guide vocals after hours. He avoided limiting himself to one genre, blending R&B chord structures with gospel-choir refrains, and incorporating funk bass lines and hip-hop rhythm programming. His collaborators observed that this diversity simplified scheduling: Greene could shift from quartet arrangements to rap features without needing additional writers. This versatility helped him build a reliable roster of California producers who valued a contributor capable of bridging different audiences rather than focusing on a single chart lane.

In 1986, he co-founded Lickke, a group formed specifically to leverage complementary skill sets—one member handled sequencing, another managed live horns, and Greene directed vocals and budgets. Financing came from club dates and personal savings; artwork was printed locally; and distribution relied on independent importers targeting specialty shops in London and Manchester. The single “Automatic Drip” entered the UK dance charts and received airplay on pirate radio, showing that targeting niche overseas markets could result in measurable sales, even without domestic label support. Decades later, the track’s streaming royalties still provide modest returns, highlighting the lasting value of retaining clear rights ownership and strategic market selection.

Building on these experiences, Greene registered two entities—Fa7ith Urban Music and, later, P.G. Entertainment. The mission statements for these ventures centered on master ownership and artist education. Their services expanded beyond production to include electronic press kits, tour booking, retail distribution, and playlist pitching. Revenue came from various sources: publishing splits, licensing for synchronization, merchandise sales, live performance shares, and consulting fees. By keeping a team of in-house producers and marketers, Greene reduced overhead costs, while partnerships with Atlanta studios and live venues increased capacity without requiring significant capital investment. The label’s output includes singles that have charted on UK independent lists and several regional award nominations—external markers of success that align with his focus on maintaining ownership.

Greene views mentorship as a structural component rather than a charitable one. Quarterly workshops on stagecraft, arranging, and financial literacy directly feed into the labels’ talent-scouting efforts. One early participant went on to secure a support slot on a European gospel tour; another gained a sync placement in a streaming platform drama. These successes create feedback loops: the success of alumni enhances the label’s credibility, attracting new talent and maintaining a community where both creative and business knowledge are exchanged.

When file-sharing disrupted CD revenue, Greene adapted quickly to digital distribution, uploading his catalogs to emerging aggregators and monitoring playlist data to refine release strategies. Content marketing included guest commentary on the talk show All Men Rock TV and hosting duties on BlogTalk Radio. These efforts helped create searchable narratives linking new singles with archived material. Data dashboards now guide tour routing: cities with high per-capita streams are prioritized before traditional major-market defaults. This approach led to measurable increases in engagement, as evidenced by the single “Missing You,” which entered the UK soul chart following a series of targeted social media campaigns aligned with Friday playlist updates.

Throughout his catalog, Greene has worked with production teams tied to MC Hammer, Sheila E., and Stevie Wonder. These collaborations provided technical insights—such as preferred signal chains and session-player contacts—and exposed his independent methods to larger-scale release cycles. Media mentions linking Greene to well-known names have expanded his online visibility, helping to boost discoverability without relying on conventional advertising. However, the terms of his contracts ensured that his masters stayed in-house, preserving the business model and solidifying his independent brand.

Industry accolades include regional gospel-music nominations for Fa7ith-released material and mentions in trade publications evaluating independent distribution strategies. Greene’s book The Man, His Ministry & Music Career and his involvement in the Joe Capers Legacy documentary offer third-party documentation that is valued by platforms like Wikipedia, which assess notability through coverage, published works, and chart data, rather than through self-promotion. Invitations to panel discussions at music-business conferences further suggest that his operational insights are viewed as case-study material rather than marketing tactics.

Terry Greene’s journey from tour-bus clipboard to label ledger offers a replicable framework: observe infrastructure, develop multi-functional skills, test material through focused releases, and reinvest earnings into vertically integrated services. This model does not dismiss traditional labels or idealize complete independence; instead, it demonstrates a balanced approach in which ownership, flexibility, and calculated risk can coexist. For artists navigating an increasingly decentralized industry, Greene’s story provides valuable evidence that strategic control and creative output can grow when career decisions are approached with both artistic and business considerations in mind.

Mark L. Madrid’s Leadership Journey: Empowering Small Businesses with Innovation and Resilience

By: Michael Beas

Mark L. Madrid’s name is closely associated with small business advocacy, values-driven leadership, and an unwavering dedication to creating positive change. From Wall Street to Washington, D.C., and now to Bastrop, Texas, his professional journey has generally been centered on one mission: supporting entrepreneurs and fostering a more inclusive, innovative, and resilient American economy.

As the former Associate Administrator at the U.S. Small Business Administration (SBA), Madrid was directly involved with addressing some of the most significant challenges facing small businesses in recent history. However, rather than staying behind a desk, he traveled extensively—visiting 37 states in just 40 months to connect with entrepreneurs where they were.

“My greatest impact at the SBA was supporting millions of small business owners nationwide, especially during times of unforeseen challenges,” Madrid recalls. “Together with an incredible team, we worked to expand access to capital, provide crucial education, and help small businesses feel recognized and heard.”

Madrid’s leadership wasn’t simply about policy or administration. It was personal. He played a significant role in national initiatives for entrepreneurial development, cybersecurity, and rural entrepreneurship, all while drawing inspiration from his boss, SBA Administrator Isabel Casillas Guzman. “We fought a ground war, not an air war,” he says. “And we made a real difference.”

But even beyond government, Madrid continues to push forward. As the founder of Breakthrough Mavens, LLC, he now supports organizations—from startups to large corporations—with strategy and purpose. His podcast, Small Business is Big Business, powered by C-Suite Media, shares authentic stories of entrepreneurship with practical insights.

“We’re building momentum,” Madrid says with noticeable enthusiasm. “On air, in print, across streaming channels, we are reaching people where they are. And we’re doing it with honesty, strategy, and heart.”

This same spirit also drives his advocacy for artificial intelligence as a powerful tool—not only for large tech companies but also for everyday business owners. As an AI futurist, Madrid partnered with economic developer Kevin Joins to create the Interview With AI Guidebook series. The latest edition explores how AI, kid-centered economics, and reimagined entrepreneurship could help address national issues like poverty and the deficit.

“AI can serve as an equalizer—when applied with integrity and thoughtful intention,” Madrid says. “We’re leveraging AI to unlock new revenue opportunities, reduce burnout, and provide entrepreneurs with tools that were once only available to Fortune 500 companies.”

Madrid is also enthusiastic about his current strategic role: serving as a fractional executive at First National Bank of Bastrop, in what he describes as “the most historic small town in Texas.” For Madrid, Bastrop represents more than just a picturesque location—it symbolizes the potential of rural America.

“FNB Bastrop shows what’s possible when a community bank understands its people, its environment, and its potential,” he explains. “We’re working to create opportunities for veterans, Hispanic entrepreneurs, service members, and rural innovators—through initiatives like broadband expansion, AI-driven solutions, and strong relationship-building.”

Madrid is optimistic about rural America’s role in revitalizing the national economy. “It’s about legacy,” he says. “Not just banking, but creating a regional prosperity model that could potentially be replicated elsewhere. When small towns thrive, America benefits.”

Central to his philosophy is what he calls “inclusive prosperity.” In today’s climate, where DEI programs face increasing scrutiny, Madrid takes a practical approach that emphasizes outcomes over rhetoric.

“Economic prosperity for all is my guiding principle,” he says. “It’s about more jobs, more GDP, more access—and stronger communities. It’s not about slogans. It’s about showing up, solving real problems, and making tangible connections.”

His practical approach to leadership is also reflected in his contributions to The Leader’s Playbook: CEOs Transforming Vision into Action, which recently gained recognition as a bestseller. In his chapter, Madrid shares his framework of energy, discipline, and resilience—the same attributes that shaped his rise from rural Texas to national influence.

“Energy is not just a title. It’s how I live,” Madrid says, referencing his other bestselling book Energy: 21 Uncomplicated & Easy Tips to Start Your Day Energized by 9 AM. The title is inspired by a U.S. Army Reserve campaign: “We do more by 9 AM than most people do all day.”

As an endurance runner with over 300 races under his belt, Madrid channels the same perseverance into his executive coaching practice. “Running teaches you discipline, adversity, and joy,” he explains. “That’s what I bring to my clients—clarity, consistency, and a contagious energy rooted in faith, love, and legacy.”

In every role he assumes—from public service to private enterprise—Madrid remains committed to leading with authenticity. His guiding mantra is clear: Live a great story.

“The future of American prosperity should not be dictated by zip code, skyline, or background,” he concludes. “We must lead with courage, respect life deeply, and honor every person’s potential. When any American succeeds, we all succeed.”

In a world filled with distractions, Mark L. Madrid is working to create meaningful breakthroughs—with determination, compassion, and always with energy.

 

Disclaimer: The content is provided for informational purposes only and should not be construed as professional advice. Readers are encouraged to seek personalized counsel for specific concerns related to business, entrepreneurship, or leadership.

The Essential Guide to Understanding Diagrams for Presentations

The ability to create effective diagrams for presentations has become increasingly important. Diagrams serve as powerful tools to convey complex information clearly and concisely. Whether you’re a student, business professional, or educator, mastering diagrams can significantly enhance your presentation skills. This guide is crafted to help you navigate the various types of diagrams that you can employ in your presentations, their benefits, and how to create them seamlessly.

Types of Diagrams and Their Uses

There are numerous diagram types, each serving distinct purposes in presentations. Flowcharts illustrate processes or workflows, making them ideal for depicting step-by-step procedures. Organizational charts are critical for showcasing hierarchies within companies, while mind maps help in brainstorming and connecting ideas visually. Each type has its unique strengths, and choosing the right one can dramatically influence the clarity of your message.

When explaining a complex problem-solving technique, a flowchart can streamline your communication, breaking down each step succinctly for your audience. Mind maps, on the other hand, allow for free-form connections among concepts, perfect for highlighting relationships or generating ideas. Understanding the best scenario for each diagram type can improve how you convey information.

Technical Tools for Diagram Creation

Various software and applications aid in crafting high-quality diagrams. Programs such as Microsoft Visio, Lucidchart, and Google Drawings offer templates that streamline the creation process.

For specific needs, these platforms provide customizable options, which can be particularly useful. To create a fishbone diagram from a template, selecting the right software can make it accessible and user-friendly. Professional tools like Adobe Illustrator allow for highly detailed diagrams, although they may require a steeper learning curve.

There are numerous online platforms where users can find templates and tools that facilitate the creation of diagrams without needing advanced design skills. Selecting the appropriate tool based on your requirements can enhance your diagramming experience.

Benefits of Using Diagrams in Presentations

Deploying diagrams in presentations offers several advantages. Firstly, they simplify information. A well-designed diagram can replace numerous slides, condensing important facts into a single visual that captures attention. It can engage the audience more effectively than text, provoking interest and facilitating understanding.

Diagrams cater to different learning styles. Visual learners benefit greatly from graphical representations, as they translate information into formats that are easier to digest. Diagrams allow the audience to track information in real-time, helping to reinforce their understanding of the material being presented.

Diagrams enhance retention by making complex concepts more memorable through visual association. When presenting data or processes, flowcharts, pie charts, and infographics can clarify relationships and patterns that might otherwise be overlooked in plain text.

They contribute to a more polished and professional-looking presentation, helping establish credibility with the audience. Using diagrams can save time by reducing the need for lengthy verbal explanations. Incorporating consistent diagram styles throughout a presentation helps maintain visual cohesion, supporting a clear and organized message.

Designing Effective Diagrams

Creating a diagram is a blend of skill and strategy. Begin with a clear understanding of your target audience to tailor content relevant to their knowledge base. Select a clean layout that prevents clutter; a very detailed diagram may confuse viewers rather than clarify information. Use colors strategically to differentiate between elements without overwhelming the viewer.

Text should be kept to a minimum. Key phrases and bullet points should suffice. Aim for clarity by ensuring your main idea stands out, guiding viewers through the diagram effortlessly. Applying these design principles can elevate your diagrams from ordinary to exceptional.

Consistency in style and formatting plays a crucial role in maintaining a professional appearance. Stick to a uniform font, color palette, and icon set throughout all diagrams in a single presentation.

Incorporating white space effectively can make the diagram easier on the eyes and emphasize the most important information. Where applicable, using icons or simple illustrations instead of text can further simplify complex concepts. Always test your diagram’s readability by viewing it on different devices or screen sizes to ensure clarity for all audience members.

The Essential Guide to Understanding Diagrams for Presentations

Photo: Unsplash.com

Presenting Your Diagrams

The way you present a diagram is equally important as its design. Think about your pacing while discussing your visual aids. Slow down to allow your audience to absorb the information conveyed. Explain each component clearly, emphasizing how they relate to your message. Engaging your listeners during this process can lead to better retention of the information shared.

Encouraging questions during or following your presentation can invoke deeper interest. Addressing inquiries related to the diagrams establishes a connection with the audience, reinforcing the message you delivered. Using diagrams as a storytelling tool will turn your presentation into an interactive experience.

Rehearsing your delivery beforehand can help ensure a smooth and confident presentation of each diagram. Make sure any transitions or animations are purposeful and not distracting, guiding viewers naturally from one point to the next. If possible, highlight or zoom in on specific parts of the diagram while speaking to keep focus on key elements. Providing handouts or digital copies of your diagrams allows attendees to review the material later, supporting long-term understanding.

Common Pitfalls in Diagram Use

Even seasoned presenters can stumble when using diagrams. A frequent mistake is overwhelming the audience with excessive information or details on the diagram. Adhering to simplicity is critical; too many elements can obstruct the intended message. Another challenge arises when presenters neglect to connect the diagram to their spoken content, leading to confusion.

Not testing the diagram’s effectiveness on test audiences before a formal presentation can be detrimental. Feedback is crucial in refining your approach, allowing you to tackle potential issues related to clarity and engagement ahead of time.

Relying solely on diagrams without offering verbal explanation can reduce their impact. Audiences benefit from hearing context or background information that ties visuals to key points. Using low-resolution or poorly designed diagrams can detract from the professionalism of a presentation.

Ensuring your visuals are clear, high-quality, and properly formatted for the display environment is vital. Lastly, presenters should avoid switching between too many diagrams in quick succession, as this can overwhelm viewers and dilute the effectiveness of each visual aid.

Mastering the art of creating and utilizing diagrams in presentations can provide significant benefits. By simplifying complex information, engaging diverse learning styles, and strategically designing and presenting your visuals, you will transform your presentations into impactful communications that resonate with your audience. Revamping how you incorporate diagrams may very well be the key to your next successful presentation.

Inclusivity in QSR: Hi Auto’s AI That Detects & Switches Languages On the Fly

By: Jake Smiths

Imagine a mother, after a long shift, pulling up to the drive-thru with her kids in the back. She places her order in Spanish, hoping for a smooth interaction. Thanks to advancements in AI, this moment, once a source of frustration, is now a much more seamless experience. The AI detects the language and responds quickly, helping to eliminate many language barriers.

At the heart of this shift is Hi Auto, whose real-time bilingual AI order taker aims to make every drive-thru lane a more welcoming, language-adaptive space. No need for button-pushing or awkward “Please repeat.” Just fluid, natural communication, whether the customer says “Hello” or “Hola.”

Driving Inclusion Through Language

Inclusion in quick service restaurants (QSRs) goes beyond dietary options or store accessibility. It also includes how well customers can communicate. With over 42 million Americans speaking Spanish at home and Hispanic communities representing a significant local population, language accessibility has become an important consideration. QSR chains that engage with this demographic through bilingual communication in drive-thrus may enhance customer reach and loyalty.

An example of this can be seen with Checkers & Rally’s, which collaborated with Hi Auto to implement this technology across more than 350 locations, offering Spanish-AI ordering with an impressive 96% accuracy. That rollout appeared to be a strong success: seamless conversational transitions between languages, natural upsell suggestions, and accurate order interpretation—regardless of accent or dialect—seemingly helped to improve engagement metrics significantly.

The Economics of Frictionless Ordering

Drive-thrus account for a substantial portion of QSR revenue, with about 75% of U.S. fast-food sales being made through them. By serving more customers and improving their experience, AI order takers could help boost revenue over time. Hi Auto’s AI order taker works to minimize friction, potentially reducing wait times and increasing throughput, which may lead to a solid return on investment.

Additionally, when the AI listens and speaks in a customer’s preferred language, upsell suggestions tend to feel more natural. A “¿le gustaría papas grandes?” might come across as more of a helpful suggestion than a scripted sales pitch.

Inside the Engine: How Hi Auto’s Bilingual AI Works

Hi Auto’s bilingual AI relies on its proprietary customer understanding engine, which combines an advanced Large Language Model for Natural Language Processing, in-house speech recognition, noise cancellation, and speaker separation. This system achieves an impressive 96% accuracy rate. As Checkers & Rally’s shared, “the advanced AI technology understands complex menus, half-sentences, diverse accents, detailed requests, as well as mid-order changes made by customers.” In simpler terms, the AI seems to be able to understand and respond to a broad spectrum of customer interactions, even in noisy drive-thru environments.

The AI also interprets meaning and manages real-time, human-like dialogue. When the AI faces uncertainty, a human-in-the-loop system is in place, helping to ensure that customers always receive service that is as quick and accurate as possible. “These human supervision cases assist the system’s improvement by providing additional learning opportunities for future interactions,” the company noted.

Designed specifically for the unique challenges of the drive-thru, the system is trained on millions of real customer interactions, enabling it to generalize across various accents, slang, and regional phrasing. “The new capability integrates smoothly into our existing solution, making the addition straightforward,” the company further explained. This AI technology has reportedly resulted in reduced service times by as much as 7% while making guests feel more understood.

Why This Matters Now

The U.S. is becoming increasingly multilingual. While Spanish remains the primary secondary language, numerous markets also include languages like Chinese, Vietnamese, Tagalog, as well as growing communities speaking Arabic, Hindi, and more. Although Hi Auto has not officially confirmed support for languages beyond English and Spanish, this capability could point to a future where drive-thrus may adapt more easily to a broader range of languages, creating a more inclusive and user-friendly experience for a wider audience.

For QSRs, embracing inclusivity could be a strategic move. Hi Auto’s dynamic language detection meets a universal customer need: the desire to be understood in the moment. By overcoming linguistic barriers, QSRs may be able to serve a larger customer base and provide better service overall.

From Stagnation to Transformation: How to Master a Career Change

Career changes can feel daunting, overwhelming, and even intimidating. Whether you’re looking to shift industries, switch roles, or completely overhaul your professional life, the journey is rarely simple. However, the good news is that career transformation is not only possible—it’s often more achievable than you might expect.

Many people, at some point, find themselves in a stagnant job or career that no longer satisfies them. For some, it’s a sense of lost passion or unfulfilled potential; for others, it’s external factors like job market shifts, technological advancements, or personal life changes. Regardless of the reason, making a career change can be a powerful way to reignite your professional life and find renewed purpose.

In this guide, we’ll walk you through some essential steps to transition from stagnation to transformation, offering actionable tips on planning, personal branding, job applications, and networking. By the end, you’ll be equipped with practical tools to help you confidently navigate your career change journey.

Understanding the Need for Change

Before diving into the practicalities of making a career change, it’s important to first acknowledge and understand why this change may be necessary. A career that feels stagnant can sometimes lead to burnout, frustration, and a lack of enthusiasm. Recognizing these feelings is the first step toward positive transformation.

If you’re experiencing dissatisfaction, consider how this might be affecting other areas of your life—stress, lack of energy, and even a decline in your overall well-being. Change can often be a natural response to feeling trapped or unchallenged. Embracing this shift is a crucial step toward moving forward.

Self-Assessment: Identify Your Skills, Passions, and Values

Any career change begins with self-reflection. The more you understand about yourself, the better equipped you’ll be to make an informed decision about your next steps. Here are a few important aspects to consider:

1. Assess Your Transferable Skills

No matter what industry or role you’re aiming for, it’s likely that many of your current skills are transferable. Think about the strengths and competencies you’ve developed over the years—communication, leadership, project management, problem-solving—and how these might be applied to a new job or field.

2. Align Your Passion and Interests

A career that aligns with your passions is often more fulfilling, and it can also be more sustainable. Ask yourself what you truly enjoy doing, and think about how those passions might intersect with your professional life.

3. Define Your Values

What matters most to you in a career? Do you seek flexibility, job stability, creativity, or the ability to make a social impact? Understanding your values will help guide you toward a path that aligns with your overall life goals.

Crafting Your Resume and Cover Letter for a Career Change

Once you’ve done the groundwork with research and networking, it’s time to put your best foot forward. A key part of any job search is crafting an updated resume and cover letter that highlights your relevant experience and skills.

Tailor Your Resume to Your New Career

When it comes to resumes, relevance is key. While your previous job experience may not perfectly match your new career, focus on the transferable skills that make you a strong candidate. You’ll also want to highlight any new education or certifications that help bolster your qualifications.

For example, if you’re moving from marketing into data analysis, you could emphasize your ability to work with numbers, interpret data, and make data-driven decisions—even if those skills were used in marketing campaigns.

Writing a Compelling Cover Letter

Your cover letter is your chance to tell your story—why you want the career change, what you can bring to the table, and why you’re excited about the opportunity. This document can help bridge the gap between your past experience and the new role you’re applying for.

It’s important to focus on your enthusiasm for the role and your willingness to learn. You’ll also want to explain why your background makes you uniquely suited to the position, even if your experience doesn’t perfectly match the job description.

To make sure your cover letter stands out, generate a compelling cover letter with Zety, which can help you craft a letter that showcases your strengths and makes a strong case for why you’re a good fit for the position. The key is to make your letter personal, yet professional, and to directly address how your experience translates into the new role.

Research Your Desired Field or Industry

A career change requires research—lots of it. Knowing the ins and outs of your desired field will help you make more informed decisions, and potentially uncover opportunities you weren’t aware of. Here’s what to focus on:

  • Industry Trends: What are the major trends shaping the future of the field? Are there areas of growth that could offer more opportunities?
  • Job Requirements: Review the qualifications needed for roles you’re interested in. Do you need additional certifications, skills, or experience?
  • Potential Employers: Who are the leading companies in your target industry? What’s their workplace culture like, and do they align with your values?

This research can help you avoid the pitfall of jumping into a new career that might ultimately leave you feeling as unfulfilled as before.

Networking: Leveraging Relationships for Career Change

Networking is a cornerstone of a successful career transition. Whether you’re meeting people in your desired industry or reconnecting with old colleagues, networking allows you to gain insights, uncover opportunities, and build connections that can help you land your next job.

1. Reach Out to Industry Professional

 If you’ve identified an industry you want to transition into, start networking with professionals who are already there. LinkedIn is a powerful tool for this—send a polite message asking for advice or informational interviews. Learn about their career paths, the challenges they’ve faced, and any tips they might have for someone looking to break in.

2. Attend Industry Events and Conferences

In-person or virtual conferences and meetups are excellent for expanding your professional network. You can interact with people face-to-face, learn about industry trends, and even make direct connections with hiring managers.

3. Reconnect with Your Existing Network

Don’t forget the people you already know. Often, a connection from your past can offer insight or open doors in your desired field. Be sure to reach out and let your network know you’re making a change—you might be surprised by the support and opportunities they can provide.

Navigating Job Interviews During a Career Change

Job interviews during a career change can be tricky, but with the right preparation, you can turn any question into an opportunity to shine.

Addressing the Career Change Head-On

When you’re asked about your career change, be honest. Explain why you’re making the shift and emphasize the research and self-reflection you’ve done to ensure it’s the right move. Employers appreciate candidates who have thoughtfully considered their decision.

Highlight Your Adaptability and Transferable Skills

Rather than focusing on the lack of experience in the new field, highlight your adaptability. Point to the transferable skills you’ve developed and demonstrate how they’ll apply to the new role. If possible, offer examples of how you’ve successfully navigated change in your past roles.

Show Enthusiasm for the Role

Your passion for the job should be evident in every part of the interview. Let your enthusiasm for the industry, role, and potential growth opportunities shine through in your answers.

Summary: Embrace Your Career Transformation

A career change isn’t a one-size-fits-all process. It takes time, research, and effort. But with the right mindset and a proactive approach, you can navigate the transition successfully.

By understanding your motivations, networking strategically, refining your application materials, and preparing for interviews, you’ll be on your way to making your career transformation a reality. Remember, it’s about building on your existing skills and passions while staying open to learning and evolving.

Disclaimer: The content provided in this article is for informational purposes only and should not be construed as professional advice. While we aim to offer helpful guidance and practical tips on navigating career changes, every individual’s situation is unique. We recommend consulting with a career counselor, mentor, or other professionals to tailor strategies that best suit your personal circumstances and career goals. We do not guarantee the success of any particular career change or job search outcome, and the effectiveness of the steps outlined may vary depending on your specific situation and industry.

Pianist Yuanyuan Liu Moves Audience at Puerto Piano & Strings Festival Debut

By: Olena Mart

SAN JUAN, Puerto Rico — On June 28, 2025, pianist Yuanyuan Liu gave a memorable performance at the Conservatory of Music of Puerto Rico, presenting Brahms’ Intermezzo in A Major, Op. 118, No. 2 with deep emotional resonance. Held at the Sala Anthony “Junior” Soto, the concert marked Liu’s debut appearance in Puerto Rico, and one that immediately captured attention. A full house, sustained audience response, and praise from leading educators made it one of the most talked-about performances of the week.

The concert was part of the Puerto Piano & Strings Festival, a 6-day program known for its intensive format and distinguished faculty roster. With a combination of public recitals, masterclasses, and artistic exchange, the festival has become a vital platform for high-level performance and mentorship across the Americas. Liu was invited to take part as a performer, and she also worked alongside faculty and peers from institutions such as The Juilliard School, New York University, Berklee College of Music, and the Mannes School of Music.

During her performance, Liu’s interpretation of the Brahms intermezzo was intimate and structurally refined, with a tone quality that balanced lyricism and control. The piece, deceptively simple on the surface, was delivered with measured phrasing and emotional clarity that resonated immediately with the audience.

“This was my first time performing in Puerto Rico and also my first real encounter with Latin American musical culture,” Liu said. “The audience here was incredibly warm and genuine. Their response after the performance was deeply moving—they weren’t shy with their applause, and they expressed their emotions openly despite the English-Spanish barrier. In that moment, I truly felt how music transcends language—it creates the most direct and heartfelt connection between people.” 

Afterwards, Liu’s performance drew praise from several distinguished faculty members at the festival. Michael Lewin, Professor and Head of Piano at The Boston Conservatory at Berklee, remarked that she “played with great musicality, emotion, and musical maturity,” and noted the “tremendous ovation from the audience.”

Eteri Andjaparidze, professor at NYU Steinhardt and Mannes School of Music, described the performance as “utterly poetic and insightful,” praising it was “delivered with style, a rich tone palette, and artistic imagination to captivate the enthusiastic audience.”

José Ramos Santana, chair of piano at the Hartt School and founder and artistic director of the Festival, commented: “Her interpretation was marked by an understanding of style, beautiful tone, and deep lyricism. She received a wonderful response from the audience.”

Manuel Laufer, Director of the Program in Piano Performance at NYU Steinhardt, emphasized that Liu performed with “memorable intimacy, beautiful colors, and intelligent pacing,” and that “her sensitivity and poise stood out in an evening of beautiful performances.”

Juilliard cello professor Darrett Adkins also applauded Liu for her depth, versatility, and expressive command. “There is nothing she can’t do, only what she chooses to do.” He described her artistic potential as “limitless”—a sentiment that reflected the regard Liu earned across the festival’s professional circle.

Liu’s debut in Puerto Rico marked not only an important step in her international career but also a reaffirmation of her belief in music as a vehicle for connection across cultures. “This week reminded me why I perform,” Liu noted. “Not for perfection, but for connection. For making something that reaches beyond words.”

Her performance in Puerto Rico affirmed what her audiences around the world have come to recognize: Liu is a pianist of maturity, artistry, and vision—one who continues to shape the evolving landscape of global classical music.

You can watch the video here: https://youtu.be/U29r0ukyABM

How Much Is Tail Coverage on Your Insurance, and Is It Worth the Cost?

No matter the field, insurance is an integral part of professional life. It acts as an insurance policy that protects from unforeseen liabilities. Tail coverage frequently needs careful attention. In this article, we will examine the cost of tail coverage for policyholders and whether or not it is a good investment.

Understanding Tail Coverage

Cutting-edge coverage, or expanded announcing period coverage, lets policyholders record claims even after the coverage has elapsed. It is commonly associated with claims-made insurance policies, which cover claims brought during the term of the active policy. However, the situation can be problematic if a claim occurs after the policy ends.

It’s important to research how much tail coverage is when evaluating medical liability insurance options. Tail coverage protects you by providing extra time to report claims. It ensures that incidents during the original policy period are still covered, no matter when the claim is made. It’s reassurance for professionals who may be liable for what they did in the past.

Determining the Cost

Tail coverage cost varies based on several factors related to the type of profession, risk level, and the insurer. Generally, it is worth between 100% and 300% of the most recent annual premium of the policy. It can add up quickly, particularly for individuals who are in high-risk fields.

The price is affected by how long you need the cover, a history of claims activity, and the cover limits. Those with more liability risks, such as professionals, have more expensive costs. Negotiating with insurers and comparing options can help find a more affordable solution.

Evaluating the Need

Whether tail coverage is worth the investment is a matter of personal preference. Tail Coverage When a professional changes jobs or retires, or if the insurer is changed, this will be key for protecting their careers. It provides coverage for allegations that might arise after leaving a role.

Tail coverage can be especially advantageous for individuals in high-risk professions, such as healthcare or legal roles. In these regions, claims may arise well after services have been rendered. Insufficient coverage can leave businesses struggling under the weight of defense against such claims.

Benefits of Tail Coverage

An essential benefit of tail coverage is that it protects you from surprise claims. It protects practitioners and pharmaceutical companies from dealing with liabilities even after the policy expires; for careerists who have built a long-term reputation, winning the side that gets to the top becomes increasingly essential.

Tail coverage can also offer peace of mind. Covering past actions reduces stress and enables professionals to concentrate on plans, knowing that everything from the past is dealt with, even after leaving the workplace. This peace of mind is priceless, especially in industries where lawsuits is routine.

Alternatives to Tail Coverage

Generally, tail coverage is more beneficial than detrimental, although it may be worthwhile to consider some alternatives. One possibility is to buy a new claims-made policy with prior acts coverage. This kind of insurance allows for past transgressions without requiring individual tail coverage.

Yet another alternative is to consider policies based on occurrences. These policies cover losses incurred while active, regardless of when the claim is filed. But these can be offered with higher premiums over claims-made policies.

Making an Informed Decision

Evaluating tail coverage will be very personal and dependent on the situation and the profession. For detailed information, consult with an insurance expert or financial advisor. They can help balance the pros and cons and advise on the optimal action.

Policyholders may also want to check the terms in place with their current coverage. It involves reviewing the coverage limits, exclusions, and other gaps. These insights assist in making decisions that balance the need for protection with the financial realities of the consumer.

Conclusion

For high-liability professions, having tail coverage as part of your insurance strategy can be invaluable, at least in some cases. It can be expensive, but at the same time, the protection it can provide can be worth more. Discussing their needs and weighing their options allows professionals to make informed decisions about their insurance coverage.

Tail coverage is more than financial; it also gives peace of mind. However, the right coverage must be in place when changing careers or at the end of a job. Ultimately, tail coverage provides long-term peace of mind and comfort.

 

Disclaimer: The information provided in this article is for general informational purposes only and does not constitute legal, financial, or insurance advice. Tail coverage costs and policies can vary depending on individual circumstances, including profession, insurer, and risk factors. Always consult with a licensed insurance professional or financial advisor before making any decisions regarding your insurance coverage.

Amy Green Brings Ocean Advocacy to Ibiza with ‘The Floating Footprint’

By: Jeremy Murphy

When philanthropist Amy Green set sail off the coast of Ibiza on June 26, she wasn’t chasing a sunset—she was launching a movement. Alongside her husband and co-founder Gary Green, Amy hosted The Floating Footprint, a private event blending art, music, and purpose aboard a luxury yacht, with proceeds benefiting The Green Vision Foundation.

The exclusive 65-person gathering was more than just another elegant soirée. It was, in Green’s words, “a living, breathing symbol of what’s possible when we come together for the planet.” With performances from globally recognized DJs and a theatrical homage to the sea, the event served as both a celebration and a call to action for environmental stewardship.

“I’ve been doing philanthropic work for the planet for as long as I can remember—since I was a teenager,” Green said. “But what I found missing in a lot of these beautiful foundations was real collaboration. So we built Green Vision to bring together people and organizations who want to pool their strengths. Together, we can do so much more.”

Founded three years ago by Amy and Gary Green, The Green Vision Foundation aims to safeguard the environment through initiatives including ocean restoration, anti-poaching programs, biodiversity protection, and education for youth. Their flagship event, Footprints of Life, has become a platform for high-impact partnerships and global awareness, previously held in the Hamptons with plans to return next summer.

But with two young children, Green says she’s also shifted to organizing more intimate satellite events like The Floating Footprint. “I still want to make a difference, but I also want to be a present mother,” she said. “Ibiza is close to our family’s heart, and when a friend offered his boat, it felt like the right opportunity to bring our vision here.”

The evening’s theme—Sea Siren—was a tribute to the Balearic Sea’s beauty and fragility. Guests dressed in dewy, ocean-inspired fashion as dancers emerged from the waves performing acrobatics across nets strung from the yacht. “The sea siren represents beauty and mystery—just like our oceans,” Green said. “We wanted to create something unforgettable that also reminded everyone why we must protect what’s sacred.”

Music took center stage, with DJ sets from Canadian producer BLOND:ISH (Vivie-Ann Bakos), whose nonprofit Bye Bye Plastic aims to eliminate plastic waste from the music industry, and British duo CamelPhat, known for their powerful presence on the global electronic scene. “There’s something deeply inspiring about working with artists who are lit from within and driven to make a difference,” Green said. “BLOND:ISH and CamelPhat are true forces for good.”

The event was meticulously sustainable—plastic-free with aluminum cans and bamboo plates provided by partners like Soul Water and We Love the Planet. Mezcalum Organic Mezcal and Clase Azul added flavor, while jewelry by Jason of Beverly Hills and skincare from Sol de Ibiza rounded out the guest experience. “Everything was curated to reflect our values,” said Green. “We wanted to show that luxury and sustainability can absolutely go hand-in-hand.”

Notable attendees included filmmaker Michael Bay, Real Housewives couple Abe and Erin Lichy, musician Jan Blomqvist, and entrepreneurs Bob Zangrillo and Warren Lichtenstein. David Glickman, a close ally of the foundation, co-hosted the evening alongside Green.

For Green, the mission isn’t only about fundraising—it’s about raising consciousness. “Yes, we want to raise money,” she said. “But more than that, I want people to feel passion for making a difference. Even small steps matter. United, we can have a huge impact on the world.”

One of the Foundation’s signature initiatives is its work with anti-poaching efforts through partnerships with organizations like Tusk, Prince William’s charity. “They take former poachers and give them an education and a new purpose—turning them into protectors of the animals they once hunted,” Green explained. “It’s the kind of solution that changes lives.”

Green is also focused on youth engagement, emphasizing music as a bridge. “Young people today really care about the environment, and they respond to music and culture,” she said. “That’s why I always bring in DJs. It makes the message resonate.”

With The Floating Footprint, Amy Green succeeded in doing just that—casting ripples of change across the Mediterranean and setting the stage for future global gatherings. London may be next, but her mission remains the same.

“Everything I do comes from a place of love for my children and a desire to preserve this beautiful Earth for them,” she said. “If we don’t act now, the consequences will be irreversible. But I believe in the power of coming together. That’s what Green Vision is all about.”

Instagram @amy_heart_green_

The 2025 Beijing: Changping Forum on Life Science Was Successfully Held

By: Chen Ying

2025 (The 42nd) China Pharmaceutical Industry Information Annual Conference & the Beijing · Changping Forum on Life Science was grandly kicked off in Changping, Beijing on July 6, 2025. This event was jointly hosted by the Beijing Municipal Bureau of Economy and Information Technology, Beijing Municipal Science & Technology Commission, Administration Commission of Zhongguancun Science Park, Beijing Municipal Medical Products Administration, Beijing Association for Science and Technology, and Changping District People’s Government of Beijing Municipality, and was supported by China National Pharmaceutical Industry Information Center and Administration Commission of Beijing Future Science City. Highly related to the theme of “Ignite Life for Future”, brought together high-quality resources from government, industry, academia, research institutes, medicine and finance to build an innovation cluster and jointly advance high-quality development of China’s pharmaceutical industry, shaping an industry landmark of global influence.

Yin Yong, the Mayor of Beijing, stated in his speech that the pharmaceutical and health industry is a vital area for developing new-quality productive forces. Beijing boasts the nation’s richest basic research resources in medicine—holding a significant portion of all national key laboratories in the field; numerous national clinical medicine centers and medical centers, the highest numbers nationwide; many tertiary A hospitals out of the large number of medical institutions citywide; and a large total of outpatient and inpatient visits in 2024, of which a considerable share came from non-Beijing patients at tertiary hospitals. Beijing’s talent pool is world-class: academicians in life sciences and medicine comprise a major share of the national total; there are many registered physicians; and several doctors were named among the first batch of National Distinguished Physicians. Looking ahead, Beijing will further optimize its business environment and roll out new support policies in AI + health, pharmaceuticals and medical devices, and institution construction, accelerating the development of a globally influential modern health industry cluster.

Xie Yuansheng, a member of the Party Leadership Group of the Ministry of Industry and Information Technology, stated in his speech that the rapid growth of China’s pharmaceutical industry—accounting for a notable share of total industrial output in 2024, with numerous companies each posting significant revenues. Innovation has surged: dozens of new drugs and medical devices were approved in 2024, and international cooperation has deepened. MIIT will raise industry development levels to better meet public needs, enhance enterprise competitiveness and promote transformation; and showcase China’s strength by supporting companies’ internationalization.

Huang Guo, the deputy director of the National Medical Products Administration, stated in his speech that in the first half of 2025, the NMPA approved a significant number of innovative drugs—most of them domestically developed. In January, the first stem-cell therapy developed by a Beijing company was approved, and several multinationals announced new R&D centers in Beijing, underscoring the city’s vitality in pharmaceutical innovation. The agency will balance development and safety, efficiency and fairness, and supervision and service—deepening reforms, expanding institutional openness, optimizing the environment, and encouraging both inbound and outbound innovation.

Gan Jingzhong, the Secretary of the Changping District Party Committee, mentioned in his speech that Changping is focusing on building a “Life Valley” with the Life Sciences Park at its core, creating an innovation corridor, and developing an “investment + clinical + incubation + park” ecosystem. To date, many shared-service platforms have been established, several technologies were named among the top achievements of the 2025 Zhongguancun Forum, and numerous cell- and gene-therapy pipelines have entered clinical trials. Changping has attracted many innovators in synthetic biology manufacturing, formed a “Future Beauty City” cluster, launched the first phase of the International Medical Device City and a national medical-device innovation service station, and achieved sustained growth in health-industry revenue over the past years, solidifying a fast-growing industrial cluster.

At the same ceremony, the main forum announced the Top 100 pharmaceutical companies by main-business revenue in 2024 (per the China Pharmaceutical Statistical Yearbook): Beijing placed many companies among the top, ranking second alongside Zhejiang. These Beijing-based firms generated a large amount of revenue, accounting for a major portion of national pharma revenue and profit—leading all provinces—while their assets represented a substantial share of the national total.

The Beijing·Changping Forum on Life Science has seen three consecutive successes since 2022, standing as a high-level pageant of life science and healthcare brand presented by Changping District. Also, the China Pharmaceutical Industry Information Annual Conference, hosted by the China National Pharmaceutical Industry Information Center, has been successfully held for 41 sessions since 1959, gathering policy interpretations, ecological chain enterprise cooperation, and cutting-edge discussions by leading experts each year, as it seeks to stand as a barometer of the development of the pharmaceutical industry.

Beijing will strengthen its “north-south linkage”: in the north, building on Zhongguancun’s Life Sciences Park to connect Haidian and Changping—deepening the International Medical Device City, synthetic biology clusters, and beauty health parks to accelerate translation of scientific achievements; in the south, the new BioPark in the Economic-Technological Development Area will serve as the first global entrepreneurial hub for pharmaceutical talent, co-creating a “new engine” with Daxing.

Changping District has built an industrial layout of “One Core, One Belt, and Three Zones” in recent years, and formed a complete industrial chain spanning from basic research to terminal medicine. Starting from the regional resource endowment and industrial foundation, the District has gone all out to grow its medicine and healthcare sector and solidly promoted every task, embracing sustained annual growth in medicine and health revenue, and year-on-year increases. Therefore, it has stood as an innovation engine for the development of the medicine and healthcare industry in Beijing and nationwide.