Founded by Mo Amin in 2008, Exclusive Calls is a company that offers appointment setting services to help small businesses and Fortune 500 companies alike to increase their customer base and boost their client reach.
Being the Vice President of Business Development at a call center technology company back in the early 2000s, Mo noticed that clients would cancel their dialer system because they needed stable and trained appointment setters who knew their product or service well and simply couldn’t find the talent or skill. While some opted to wait for a replacement caller, they lost valuable leads every day without a dedicated caller consistently making calls and keeping the momentum going. Understanding that companies neither have the time, resources, nor patience to employ such talent, Exclusive Calls fills in the gap by introducing trained sales development representatives to its clients.
“It’s just like having someone inside your office working for you without all the headaches,” shares the founder. In recruiting their employees, they consider the client’s requirements and train people according to their specific needs to support their industry marketing goals. They monitor the SDR teams assigned to each client, including management, payroll, workspace, and administration, not to mention providing key aspects of leadership and motivation daily to those individuals to perform.
Depending on each client’s needs, the company can assign one person or hundreds of staff to work exclusively for them to call prospects and existing clients. Training each employee to be an extension of the client’s office, potential customers can easily trust the client’s aligned brand. To increase sales, the sales development representatives will identify and filter out warm prospects and introduce them to the client’s sales team. As a result, the client’s in-house sales department will communicate with prospects who are highly interested and more likely to buy their products and/or services. This process improves efficiency and productivity, which leads to higher profits for the client.
For clients to supervise their designated appointment setters, the company grants full back end activity access to their actual phone system to see outgoing and incoming call activity. Their live access permits the clients to view and review the call log activity per campaign. All these tools are available in the customized portal that the company provides, personalized for each client.
To ensure that customers receive excellent sales services, the company trains and deploys quality assurance representatives on-site who will barge in on the appointments or call back interested prospects to confirm the appointment. As the company values its clients’ trust, all appointments are exclusive, and they never share or resell appointments. Promising dedicated callers to its clients, the company blocks everything on the internet other than access to the phone and CRM system in their employees’ workstations. To further supervise the appointment setters, one team leader is assigned for every 12 to 16 employees to handle their daily accounts. With their comprehensive appointment setting service, clients can be confident in increasing their warm prospects while minimizing risks in this efficient and effective solution.
Mo believes in the potential that appointment setting presents to small businesses and Fortune 500 companies alike. He aims to help all business owners extend their scope through telephone communication, which is key now more than ever. Making their client’s vision into their mission, they customize every detail according to each company’s needs and provide them with tools that will help boost their sales efficiently.
Understand the benefits of appointment setting by visiting their website.
